IMPORTANT INFORMATION

We hope you love your FFLAIR products as much as we do! If you need to return or exchange an item, please review our guidelines below.

  • All return and exchange requests must be initiated within 72 hours of delivery.

  • Items must be unused, unworn, with all original tags attached and original packaging intact.

  • Items that are used, damaged, soiled, or altered will not be accepted and may be returned to you.

  • Sale items are not eligible for return or exchange.

HOW TO MAKE A RETURN OR EXCHANGE

  1. Complete our Return & Exchange Form within 72 hours of receiving your order.

  2. Once you have submitted the form, notify our customer support team at hello@fflair.co.

  3. We will contact you via email with further instructions.

RETURN ADDRESS

Please send your approved return or exchange to:

FFLAIR
LINK @ AMK
3 Ang Mo Kio Street 62, #08-01
Singapore 569139

Please wait for our email instructions before sending your parcel.

SHIPPING & EXCHANGE POLICY

  • Return shipping costs are the responsibility of the customer and will be deducted from your refund where applicable.

  • Shipping costs for exchanges are also the responsibility of the customer.

  • Return shipping costs vary depending on the country of origin.

  • We strongly recommend using a tracked shipping service and keeping your proof of postage.

  • Please include your order number and details of your return or exchange request inside the parcel to help us process it efficiently.

  • For exchanges involving a price difference, any amount owed to you will be refunded via PayNow.

REFUND POLICY

Once we have received and successfully processed your return, eligible refunds will be issued via PayNow within 3–7 business days.

We encourage you to review your order carefully before making a purchase.

DEFECTIVE ITEMS

We carefully inspect our products before shipping. However, if you receive a defective item, we will do our best to make things right.

To request a refund or resolution for a defective item:

  • Submit a video showing the defect through our Return & Exchange Form.

  • Submit your request within 7 days of delivery.

Our team will review your submission and contact you with the next steps.

GOT QUESTIONS?

If you have any questions about our return, exchange, or refund policy, please contact us at hello@fflair.co.

As a growing small business, we truly appreciate your understanding and support. Thank you for being part of FFLAIR! ♡